btrain8

I'm using an Intuity Audix and I was asked if it is possible to hear the outside # that called in the header after selecting option '2'. I have PRI's with caller Id. Does anyone know if there's a way to get that working?

ahays

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

PBXtech.info

 

btrain8

I see what version of Unix I am running when I first logon. Where in Audix and what field tells me what version of Audix I'm running to see if I can use this Calling Party Number?

ahays

Log in as sa. Then follow the menu to the conclusion below:

Customer/Services Administration -> System Verification -> View Installed Software

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

btrain8

I went through just about every menu and sub-menu and the path you gave me was where I wound up, but I don't have the choice for 'view installed software'.. there is 'view installed hardware'.. I called Expanets (my maintenance provider) and they had me down as a Velocity 5.1. So I guess the Calling Party Number will be an easy turnon.

btrain8

I've been trying to research this topic on the Avaya website and they mainly discuss just calls that are generated from the system and not what I'm looking for, which is if you call me and leave me a VM.. when I go to retrieve the message and listen to the header I want to be able to hear the number you called me from. Does the CPN feature do this. Believe it or not.. my own sales people can't get me this answer...

PBXtech.info

 

ahays

As mentioned in my earlier message ... Yes, the actual 10-digit phone number is included in the header. As far as research goes, the Green and Red Features and information regarding their availability, functionality, etc. are not available to the general public

Having stated that your account team is with Expanets, that doesn't surprise me in the very least. Tell your account team to look on the Business Partner website (which is the FIRST place they should've gone to). All of the information is there, including the SA#, SAP Material Codes, and all necessary ordering information. If they cannot find it, then it's time for you to find a new Avaya Business Partner. I will be most happy to make a recommendation if you don't get satisfaction from Expanets.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

btrain8

Ok, that makes alot more sense. On the Expanets subject,, my VM maintenance is with them and my PBX is with Avaya directly. Based on what happened with Expanets aren't customers allowed to get out of that agreement? As far as another business partner.. let's not waste time.. shout me a few..

ahays

I am afraid that I cannot advise you on your Expanets maintenance agreement other than to recommend that you query your legal department if you are unhappy with their performance. Anything more would be to make suppositions outside of my area of expertise.

For another Business Partner: I highly recommend CTAP (http://www.ctap.com). A great sales guy there is Aaron Kane. Give him a call at 888-781-2827 x3233. Aaron is a young guy who is customer focused and conscientious enough to make sure that he sells the RIGHT equipment and not just a load of "hooey" to pad his commission. I've had him send me configs from Design Specialists and ask me to "weed out" the fluff so he could give rock bottom pricing with full functionality. Bottom Line: He won't try to sell you a bunch of crap you don't need. He'll present options and let you make the decisions.

Disclaimer: I must be honest here. I used to be CTAP's VP of Voice Engineering and 70-80% of my business comes from them ... but their strength is in their commitment to service and I wouldn't make the recommendation if I didn't feel stronly about how they treat their customers.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html