tek

Here's the problem:

The business uses Octel voicemail.
They want agents to be assigned DID's (the DID's are assigned to the station, not to the login ID - that's what they wanted??!)
The vector will present the call to the agent if they are available. If not available, the call will queue for 30 seconds, and a second announcement will play (the second announcement will give the caller the opportunity to be transfered directly to the agents voicemail) - how do I do that??
My solution is to forward the vector to a phantom extension (I can't send it to their DID because it will ring on their phone before it goes to vmail - won't it??, and the business doesn't want that). From the phantom extension, could I route it to a coverage path (with 1 ring) and the first point on the coverage path would be their DID (question, would it then ring on the DID, or go straight to vmail??). If it rings on the set, then I'm still stumped!!

Thanks in advance.

nexSIP

You can use a vector: Step XX = messaging skill 99 for extension 5555

Im not sure about Octel but in Audix you can use a virtual extension and setup that extension number in the secondary extension. (assuming faxing is NOT enabled on that extension)

PBXtech.info

 

koelemon

You said the vector presents the call to the agent, is that through a group Queue or an individual Queue? The reason I ask is where would they Queue if that individual agent was nto available? I might be missing something in your call flow, you are right if you route it to their DID it will ring the set. There is a "messaging-split" step that you can use for Intuity Audix if they are set up as message centers but I am not certain that works with Octel because it requies the VM system to be "linked" I believe. Expand a little on your call flow if you can...

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