tek

Hi All,

My client wants to do a remote monitoring of my agents.
Currently it is working as Client calls up on one
of my Toll free number and then he press 0.
On pressing 0 I am redirecting him to my Remote access extension with service observing code.
And the he press the extension no. of the agent he wish to monitor.

This is the vector.
01 wait-time 1 secs hearing ringback
02 collect 1 digits after announcement none
03 wait-time 2 secs hearing ringback
04 route-to number 4270~p67 with cov n if digit = 0
05 stop

But for this he needs call my toll free no. every time he
wants to listen to different agent.

Is there a way that client needs to dial only once and then
he can observe as many agent as he want?

koelemon

I am curious, you mentioned that they call in on a toll free number then press 0, is that through an Auto Attendant or a Vector? I only ask because there seems to be an unnecessasry step there. You could just have your 800# go to a VDN then straight to the service observing vector.

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nexSIP

This is a badly written vector.
Why are you collecting 1 digit after announcemtn none? They are suppost to assume to press 0?

I would suggest what koelemon said and do this:
01 route-to number 4270~p67 with cov n if digit = 0

Although its not going to voicemail/autoattendant if cov = n
Im kinda lost on this one.

HOWEVER to answer your question.. monitor the VDN. make sure your VDN's COR allows the monitoring. then you can just monitor the call as it enters the PBX. ie every call.