tek

A user here has two desks in different buildings.

He wishes the phone at both desks (seperate extensions) to drop into the same VM box.

First question is, how do I arrange this?

Next question, how would I arrange it to ring at desk 1, then desk 2, and then drop into the VM box (which would automatically happen, if assigned to desk 2, yes?)

Thank you!

FixerofPhones

I am not sure if this would work unless the User logs in/out of the phone, you maybe able to use the idea and tweak it if he does not use login.

Create a coverage path on the station 1 that points to the second station and still have another pointer in the same coverage path point to the VM hunt. On the second station have it's coverage path point to the Vm hunt and another pointer to the 1st station, basically the same set up as the 1st phone in reverse. Make sure the coverage path for both stations has the same VM hunt. Then regardless of which station he logs into the VM will always find it's way to the same mail box. Also depending on the phone type, ensure that the MWI extension reflects the VM number so that which ever phone he is on he will see the light appear when a VM is left.

I hope this is pointing you in the right direction if nothing else.

__________________
Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

P:-)

PBXtech.info

 

ahays

Here's the easiest way to do this:

1) Create extension #1 and set it up the way you want it to work ... completely.
2) Duplicate station #1 as Station #2.
3) Then change Station #2 as follows:

• Change all call-appearances to bridged-appearances for Station #1
• Change the "Message Lamp Extension" field to Station # 1's extension number.
• Set "per button ring control" on page 2 to "y"es and make sure that the ring indicators for the bridged appearances are set to "r"ing.
• If you have a "Send Calls" button make sure that you enter the extension number of Station #1 in the field after the feature name.

By doing this the user will only have one extension number and one voice mailbox. All calls will ring simultaneously at both extensions. The voicemail light will light at both extensions simultaneously and pressing "send calls" at either location will effect the main extension number (station #1).







regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

koelemon

I would do this...

He would have station A which would be his physical phone, it has a coverage path to station B then voice mail also. Station B, his secondary line, would be assigned a coverage path with the first point being station A and the second point voice mail. Log into voice mail (assuming this is an Avaya voice mail system) and type "change auto rout" to get to the auto attendant routing table. Make an entry for the incoming number of station B, assign it some business and holiday schedule (necessary but use the default of 1 for each) and then have it go to mailbox A in the day and night columns. Essentially what you would be doing is telling the vocie mail, when you see extension B really send it to mailbox A.

Make sense?

__________________
"There are only 10 types of people in the world,
those who can read binary and those that cannot."

ahays

You could do it that way but you'd have a lot of additional and unnecessary overhead. First the caller has to suffer through the coverage to station B and then through the "Please Wait ..." Audix attendant that will cover into mailbox A. Making station B bridged-appearances of station A is much more effecient. Only one coverage path is required and that would be on station A. It will cover ONLY to voicemail and not to station B. Station B needs no coverage path because it has no call-appearances (only bridged-appearances) and no one will ever call that station B's physical number.

In this bridged appearance scenerio there is only ONE extension number involved for all parties (caller, user, everyone) ... that of station A ... and since both stations ring simultaneously the user can answer the call on the first ring no matter what office he's in.

I do this quite often for VPs and such that have a second phone on a conference table in another corner of their pompus and oversized office. This situation, where the caller simply uses another office across campus, is no different. One number, one mailbox ... makes for less administrative headaches as well.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

koelemon

Well to each his own except that they wanted both stations to go into the same mailbox, thus B would in fact need its own coverage. Although what you propose is very common and will work, I always hated wasting feature buttons like that but that is just my humble 2 cents...

__________________
"There are only 10 types of people in the world,
those who can read binary and those that cannot."

PBXtech.info

 

ahays

Station "B" doesn't exist except in software. It doesn't require a coverage path because it has no call appearances. There are no "wasted" feature buttons because it is an exact replication of Station A with the exception that all of it's appearances are bridged-appearnaces of Station A. Station A is the only station that exists to the user world and Mailbox A is the only mailbox required.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

koelemon

I see what you mean.

__________________
"There are only 10 types of people in the world,
those who can read binary and those that cannot."

jordy5535

If your Audix version supports it why not add the second extension as a secondary extension on the user's Audix subscriber screen ? Make sure the second extension covers to Audix and re-program the message waiting light at the second desk to the user's primary extension number. That light will light up when a message is left no matter which extension number was dialed.

ValeSupport

if the Audix is anything like the IPO - give them both the same V number?

ahays

Alas, but it's not ...

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html

penelope

Al,

Your suggestion is a very elegant solution. We have a large mailroom with widely scattered phones near various machines where people might be working. A call to the "Mailroom" rings on all of those phones. No one but me would know the underlying extensions on those phones are not the mailroom extension. They are not in a number range that anyone would know and they don't use a DID number.

__________________
Penelope

mtnman

One extra step you may want to take is to put exclusion on the phones. This way if the user was at location A, someone at location B couldn't pick up the phone there and listen in on the call.

peter65

Another suggestion,
Set up a non DID VDN, vector step: messaging skill XX for extension XXXX (where XXXX is the extension assigned in the VM)
Assigned the VDN to a coverage path point and the coverpath to both extensions.