sjforcum

Hi All,

Has anyone heard of this?

My company shut down from Christmas to Jan 5, 2004. A user came in on the 5th and checked her voice mailbox. She was expecting to have received messages from outside vendors daily, but when checking her mailbox she only had messages from 12/31/03 on.

I looked at the activity log for her mailbox and sure enough there were three messages unaccounted for. I see the entries where they were left, the message waiting light being turned on after the first message, I see her logging in on the 5th, deleting three messages, logging off and her mailbox stats are 0 for new, read or unopened messages....

So where could the three unaccounted messages have gone?

Any ideas on where to look?

TIA,
Steve

tele234

Definity Audix? Intuity Audix?, Definity One Intuity Audix?
Try running Audit's,
Audit the data base, users.. etc...
I have had this problem with Definity One Intuity Audix, It creates a mirror image and those message's are on the Mirror, when you run the Audits, it repairs them.. Also This problem is mostly from an Intuity Audix that has not been rebooted lately..Or been rebooted wiithin the last 90 days,, the buffer is full... REBOOT..

PBXtech.info

 

sjforcum

Intuity Audix V4.

The system was rebooted within the past 90 days. I'll schedule another shortly.

Thanks,
Steve

tele234

That 90 days is only recommended, it really depends on the amount of traffic, but anyway try running the AUDIT's .. see if that helps..

ahays

How many days storage is allocated for the mailbox? i.e. on Page 2 of the subscriber form (and COR) it will state X for new, x for old, and x for unopened. Check there first. If it is set to, say, 5 days then all calls prior to 5 days will have been purged by nightly audit maintenance.

regs,

.al.

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Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
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