Call Forwarding

btrain8 · January 5th, 2004, 03:35 PM

On my Definity G3Si V8 when I do 'disp feat' my call forwarding codes are *2 to activate and #2 to de-activate.

If the call fwding button is used on the phone, this works fine. If you try doing *2 I receive error tone after I enter in 2 digits following that code.

jroselle · January 5th, 2004, 03:44 PM

Quote:

Originally Posted by btrain8

On my Definity G3Si V8 when I do 'disp feat' my call forwarding codes are *2 to activate and #2 to de-activate.

If the call fwding button is used on the phone, this works fine. If you try doing *2 I receive error tone after I enter in 2 digits following that code.

You might want to check the Class of Service (COS) of that phone. It's possible the COS does not allow CALL FWD-ALL CALLS.

redG · January 5th, 2004, 03:44 PM

Quote:

Originally Posted by btrain8

On my Definity G3Si V8 when I do 'disp feat' my call forwarding codes are *2 to activate and #2 to de-activate.

If the call fwding button is used on the phone, this works fine. If you try doing *2 I receive error tone after I enter in 2 digits following that code.

sounds more like you dont have permission to call the number you are forwarding to.
the feature would wave you off after pressing *2 if it was invalid

koelemon · January 5th, 2004, 08:01 PM

Quote:

Originally Posted by btrain8

On my Definity G3Si V8 when I do 'disp feat' my call forwarding codes are *2 to activate and #2 to de-activate.

If the call fwding button is used on the phone, this works fine. If you try doing *2 I receive error tone after I enter in 2 digits following that code.

So the button works versus the code forwarding to the exact same number?

btrain8 · January 6th, 2004, 08:30 AM

Exactly.. if the button is present on the phone, I can forward. If I just grab dialtone and hit *2XX I get wave off.

Quote:

Originally Posted by koelemon

So the button works versus the code forwarding to the exact same number?

koelemon · January 6th, 2004, 09:02 AM

Quote:

Originally Posted by btrain8

Exactly.. if the button is present on the phone, I can forward. If I just grab dialtone and hit *2XX I get wave off.

Then I agree with jroselle...

"You might want to check the Class of Service (COS) of that phone. It's possible the COS does not allow CALL FWD-ALL CALLS."

FixerofPhones · January 6th, 2004, 10:46 AM

Definetly your COS <disp cos>.

travdawg · January 8th, 2004, 10:22 AM

Is your dial plan set up correctly? For example, do you have fac in the * portion of the DP under -2- for length? If so, do you have another fac under -4-?

btrain8 · January 8th, 2004, 11:49 AM

In the dialplan.. * and a length of 2 is a FAC and * with a length of 4 is also a FAC.. not understanding that, but...

travdawg · January 8th, 2004, 12:11 PM

Quote:

Originally Posted by btrain8

In the dialplan.. * and a length of 2 is a FAC and * with a length of 4 is also a FAC.. not understanding that, but...

That second FAC is where the problem is. You will need to settle on one method or the other as the system is confused.

Bernard · August 10th, 2004, 07:38 AM

could be console permissions, remove it from cos and might work. Seen it before

savvasc · August 16th, 2004, 08:48 AM

Bernard is right. If the station has console permision in the COS, then the procedure to activate the CallFrwd feature is *2 (Extension Number) (Destination Number). After you pressed the *2 the system is waiting for an extenion number and since you are dialing a number which is not an extenion number in the dialplan....it gives you an illegal tone

January 5th, 2004, 03:35 PM	#1 (permalink)
btrain8 PBXtech SILVER 25+ posts Join Date: Jan 2004 Posts: 50	Call Forwarding On my Definity G3Si V8 when I do 'disp feat' my call forwarding codes are 2 to activate and #2 to de-activate. If the call fwding button is used on the phone, this works fine. If you try doing 2 I receive error tone after I enter in 2 digits following that code.

January 6th, 2004, 10:46 AM	#7 (permalink)
FixerofPhones Join Date: Jan 2004 Posts: 6	Re: Call Forwarding Definetly your COS <disp cos>. __________________ Avaya, Octel, AUDIX, CMS and other fun stuff. "There is always a way, it may not be pretty but there is always a way." P:-)

January 8th, 2004, 10:22 AM	#8 (permalink)
travdawg PBXtech SILVER 25+ posts Join Date: Jan 2004 Posts: 25	Re: Call Forwarding Is your dial plan set up correctly? For example, do you have fac in the * portion of the DP under -2- for length? If so, do you have another fac under -4-?

January 8th, 2004, 11:49 AM	#9 (permalink)
btrain8 PBXtech SILVER 25+ posts Join Date: Jan 2004 Posts: 50	Re: Call Forwarding In the dialplan.. * and a length of 2 is a FAC and * with a length of 4 is also a FAC.. not understanding that, but...

August 10th, 2004, 07:38 AM	#11 (permalink)
Bernard Join Date: Aug 2004 Posts: 15	Re: Call Forwarding could be console permissions, remove it from cos and might work. Seen it before

Remove advertisements
PBXtech.info Advertisement	Sponsored links

August 16th, 2004, 08:48 AM	#12 (permalink)
savvasc PBXtech GOLD 100+ posts Join Date: May 2004 Posts: 125	Re: Call Forwarding Bernard is right. If the station has console permision in the COS, then the procedure to activate the CallFrwd feature is 2 (Extension Number) (Destination Number). After you pressed the 2 the system is waiting for an extenion number and since you are dialing a number which is not an extenion number in the dialplan....it gives you an illegal tone

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Call forwarding IP403	TonyL	IP Office	4	May 26th, 2005 09:00 AM
Remote call forwarding with only two lines in switch	Brazil	Merlin Systems	0	March 15th, 2005 02:40 PM
Call Forwarding Feature - Programmming	skoenig	Norstar systems	4	July 4th, 2004 06:36 PM
Call forwarding to cellphones from DID #	redG	Definity Servers	2	December 22nd, 2003 05:26 PM
Off Site Call Forwarding Policy	payton	The Lounge	2	July 2nd, 2003 05:26 PM