http://www.pbxtech.info/blog.php PBXtech.info for Avaya Nortel Microsoft Respone Point Forums information products help en Tue, 02 Dec 2008 01:20:57 GMT vBulletin 60 http://www.pbxtech.info/images/kirsch/misc/rss.jpg http://www.pbxtech.info/blog.php http://www.pbxtech.info/blog.php?b=7 Wed, 19 Nov 2008 07:03:46 GMT How to take SFTP backup in Avaya Servers, is ther any tools availabe for that? How to take SFTP backup in Avaya Servers, is ther any tools availabe for that? ]]> krisshy http://www.pbxtech.info/blog.php?b=7 http://www.pbxtech.info/blog.php?b=6 Wed, 27 Aug 2008 02:54:13 GMT We have all been at the mercy of the LEC, during a cut, at some point or another. What do you do when a T1 port or a circuit turn up goes bad???

Most recently, customer hires consultant. Consultant orders service, in this case a PRI and 40 new DID's, 4 local numbers to port on a certain date. Consultant sends related documentation with circuit numbers and order numbers for turn up. I inquire about orders for porting.....no response. Test T1 1 week before customers new phone system and porting(same day), all goes well, again I inquire about porting information, nothing. Day of cut, problems with phones....Porting happens 2 hours late(my fault). Numbers are ported (4 local numbers - 2 fax and 2 main). Calls ring in, all is well.....or so we thought....It is at this time the customers says calls are still ringing the old system....we call the local numbers, calls ring our system. Customer says their 800 numbers are still ringing the old system....UGH...800 numbers? Call the consultant, says they should be on the order, call the LEC, no record of 800 numbers.

After 2 hours I get a call. They found the original sales order on which they omitted the porting of the 800 numbers with the local ones. They are putting an order in as we speak, and the 800's should be ported by the next afternoon. With customers approval, we leave for the night and go back the next day for any problems that might arise.

FIVE business days later they finally get the lines ported.

What do you do? Threaten to move your business elsewhere? Scream for a refund?? This scenario wouldnt apply, as we were lucky that the customer was able to keep both systems running. BUT, If they didnt, the 800 numbers are IMPERATIVE to their international business...

Just some thoughts, night.... ]]> Phone dude http://www.pbxtech.info/blog.php?b=6 http://www.pbxtech.info/blog.php?b=5 Thu, 14 Aug 2008 01:33:31 GMT If you are a telecom provider you should really look at Tigerpaw. We implemented it a couple weeks ago and it does everything you would want in your service organization. If you are a telecom provider you should really look at Tigerpaw. We implemented it a couple weeks ago and it does everything you would want in your service organization. ]]> Admin http://www.pbxtech.info/blog.php?b=5 http://www.pbxtech.info/blog.php?b=4 Mon, 28 Jul 2008 22:39:13 GMT Just testing the eBay waters to see how well it works. http://stores.ebay.com/nexSIP-online-discount-PBX-sales Just testing the eBay waters to see how well it works.

http://stores.ebay.com/nexSIP-online-discount-PBX-sales ]]> nexSIP http://www.pbxtech.info/blog.php?b=4 http://www.pbxtech.info/blog.php?b=3 Mon, 28 Jul 2008 22:38:31 GMT I did the yellow pages a few years ago and nothing great ever came of it. But im going to try it again. I know a couple other dealers who are getting a fair number of calls from them. So Im plunging in with a pretty big ad. Going to cost upward of $900 per month. ouch! We shall see. Maybe the unlimited LD offering will attract some extra callers. :) I did the yellow pages a few years ago and nothing great ever came of it. But im going to try it again. I know a couple other dealers who are getting a fair number of calls from them. So Im plunging in with a pretty big ad.

Going to cost upward of $900 per month. ouch!

We shall see. Maybe the unlimited LD offering will attract some extra callers. :) ]]> nexSIP http://www.pbxtech.info/blog.php?b=3 http://www.pbxtech.info/blog.php?b=2 Sun, 27 Jul 2008 19:13:13 GMT You might be aware that Costco.com is selling Microsoft Response Point PBX's. Well last week someone called us locally to buy it but first saw it online at costco.com

Got to love it when big box stores do the advertising for you! :)

We were a little more money but they wanted us for the service/support. ]]> nexSIP http://www.pbxtech.info/blog.php?b=2 http://www.pbxtech.info/blog.php?b=1 Sun, 27 Jul 2008 02:33:54 GMT We have installed a blog system for the forums here. Hopefully it might be used for postings regarding your PBX technician toughs and activities. Might be cool... might not :smiley: We have installed a blog system for the forums here. Hopefully it might be used for postings regarding your PBX technician toughs and activities.

Might be cool... might not :smiley: ]]> Admin http://www.pbxtech.info/blog.php?b=1