PBXtech.info - View Single Post

rkasprow · July 14th, 2003, 02:45 PM

I have the need to implement "forced entry of account codes" for my "shared" agent population. These agents will serve multiple clients (inward / outward) and I would like to implement account codes to sort the outbound LD via CAS/CDR.

As the account codes are not validated, I need to make it easy use and looking for suggestions. The agents use 8410D+ stations so the buttons are pretty limited. I'm thinking of just creating a cheat-sheet to keep near the phone.

I hope I don't get lazy agents that figure out any xx digit number will work and feed junk numbers. This will be easily seen as the account codes won't match and the record is appended by the agent ID and or extension.

Any ideas on making this a smooth transaction?

July 14th, 2003, 02:45 PM	#1 (permalink)
rkasprow Join Date: Jul 2003 Posts: 10	Account Codes & Call Center, any ideas? I have the need to implement "forced entry of account codes" for my "shared" agent population. These agents will serve multiple clients (inward / outward) and I would like to implement account codes to sort the outbound LD via CAS/CDR. As the account codes are not validated, I need to make it easy use and looking for suggestions. The agents use 8410D+ stations so the buttons are pretty limited. I'm thinking of just creating a cheat-sheet to keep near the phone. I hope I don't get lazy agents that figure out any xx digit number will work and feed junk numbers. This will be easily seen as the account codes won't match and the record is appended by the agent ID and or extension. Any ideas on making this a smooth transaction?