PBXtech.info - View Single Post - What happens when voicemail ports run out

XseSiV · June 14th, 2005, 10:52 PM

Hey Dave,
When all voicemail ports are in use and an additional call attempts to access VM they will receive an engaged tone. However, having said that, if VMPRO is programmed correctly this should never happen, E.g. I installed a call centre with a total of around 70+ seats and 8 ports of voicemail Pro and 120 lines where every inbound line was directed at an automated attendant with queueing turned on for all groups and not once has a caller received the busy signal that I am aware of (and beleive me, this customer had the sort of client base that would definitely let you know if they could not get through). The idea is to steer away from assisted transfers and anything else that will tie down a VM port for an extended period of time and it is possible to program your phone system and IPO in such a fashion that should VM become engaged then the call will get through anyway to a backup group. So, at the end of the day if you have programmed your scripts and IPO properly you should never encounter a problem, even with only 4 ports of voicemail pro if on a single PRI or T1 service

June 14th, 2005, 10:52 PM	#4 (permalink)
XseSiV PBXtech SILVER 25+ posts Join Date: Jun 2005 Posts: 45	Re: What happens when voicemail ports run out Hey Dave, When all voicemail ports are in use and an additional call attempts to access VM they will receive an engaged tone. However, having said that, if VMPRO is programmed correctly this should never happen, E.g. I installed a call centre with a total of around 70+ seats and 8 ports of voicemail Pro and 120 lines where every inbound line was directed at an automated attendant with queueing turned on for all groups and not once has a caller received the busy signal that I am aware of (and beleive me, this customer had the sort of client base that would definitely let you know if they could not get through). The idea is to steer away from assisted transfers and anything else that will tie down a VM port for an extended period of time and it is possible to program your phone system and IPO in such a fashion that should VM become engaged then the call will get through anyway to a backup group. So, at the end of the day if you have programmed your scripts and IPO properly you should never encounter a problem, even with only 4 ports of voicemail pro if on a single PRI or T1 service __________________