PBXtech.info - View Single Post - What happens when voicemail ports run out

David Compton · June 10th, 2005, 07:20 AM

Hi bwilch,

Thanks for the response and reassurance that voicemail ports are quick and easy to upgrade.

I've now spoken to three different people about this and got three different answers as to what happens to 'Auto Attendant' calls when all VM ports are in use.

I know I could wait and find out but I'd rather be sure because it's my neck on the line if/when we start missing calls !

I've checked the documents on Avaya's website and can't find anything relating to it, although there were a lot to get through and I may have skipped it. I presume that the behaviour is not decided by VMPro, but rather by the phone system - I'm not sure at what point the call is xfered to VMPro ? Is it simply a mailbox on an extension set to answer immediately or is there tighter integration than that ?

Sometimes I get the feeling there's only one or two people at Avaya that know the way things really work, and they're locked away in a cellar somewhere and fed through a slot in the door...?

Thanks for any further help y'all can offer...

Dave.

June 10th, 2005, 07:20 AM	#3 (permalink)
David Compton Join Date: Jan 2004 Posts: 17	Re: What happens when voicemail ports run out Hi bwilch, Thanks for the response and reassurance that voicemail ports are quick and easy to upgrade. I've now spoken to three different people about this and got three different answers as to what happens to 'Auto Attendant' calls when all VM ports are in use. I know I could wait and find out but I'd rather be sure because it's my neck on the line if/when we start missing calls ! I've checked the documents on Avaya's website and can't find anything relating to it, although there were a lot to get through and I may have skipped it. I presume that the behaviour is not decided by VMPro, but rather by the phone system - I'm not sure at what point the call is xfered to VMPro ? Is it simply a mailbox on an extension set to answer immediately or is there tighter integration than that ? Sometimes I get the feeling there's only one or two people at Avaya that know the way things really work, and they're locked away in a cellar somewhere and fed through a slot in the door...? Thanks for any further help y'all can offer... Dave.