PBXtech.info - View Single Post - What happens when voicemail ports run out

David Compton · June 3rd, 2005, 03:01 AM

Hi,

We're planning an upgrade to our phone system (from Voicemail Lite to Voicemail Pro).
The plan is to use an Auto-Attendant to route calls through to the relevant department.

I'm currently working out our maximum call concurrency over the last year by analysing the SMDR logs in SQL to figure out how many voicemail ports to purchase.

My question is, if I buy 8 ports, and 8 calls are using voicemail, what happens when the ninth call connects ? (which would normally be answered by the auto attendant)
Will they :
a) Hear an engaged tone
b) Hear the phone ringing until a port is free then be answered
c) Hear music on hold
d) Be transferred to a fallback group

Is perhaps the above behaviour configurable ?

I've been told that it should be possible to add extra ports within 24 hours - is this realistic ? (sounds reasonable - after all, it's just a license key).

Thanks for your advice.

Dave.

June 3rd, 2005, 03:01 AM	#1 (permalink)
David Compton Join Date: Jan 2004 Posts: 17	What happens when voicemail ports run out Hi, We're planning an upgrade to our phone system (from Voicemail Lite to Voicemail Pro). The plan is to use an Auto-Attendant to route calls through to the relevant department. I'm currently working out our maximum call concurrency over the last year by analysing the SMDR logs in SQL to figure out how many voicemail ports to purchase. My question is, if I buy 8 ports, and 8 calls are using voicemail, what happens when the ninth call connects ? (which would normally be answered by the auto attendant) Will they : a) Hear an engaged tone b) Hear the phone ringing until a port is free then be answered c) Hear music on hold d) Be transferred to a fallback group Is perhaps the above behaviour configurable ? I've been told that it should be possible to add extra ports within 24 hours - is this realistic ? (sounds reasonable - after all, it's just a license key). Thanks for your advice. Dave.