XseSiV

Hey,
There is one expensive workaround that immediately springs to mind and that is to install CCC and using CCV a supervisor can force their agents in and out of the given phone status as they see fit however this will not work for remote sites. As for flicking phone status remotely, there is no software that I am aware of that will do this (not even CCC) what about a shortcode?. Have you looked into this?

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