sjered

In Manager, select:

the appropriate 'user' that are forwarding calls to

Telephony tab

no answer time (3.0) or allocated answer interval (prior to 3.0)


If the field is blank, the no answer time is set to the default, which can be found under the system settings, also on the telephony tab.

I'm guessing it's set at the default (15 seconds). Change it to 25 and see how it works.