Dirk

Right you are.. the smaller companies are best, especially internationally. We do not let Avaya dictate anything.. but the problem has also been legal and contracts.. Sometimes Avaya does not budge on terms, making a contract situation difficult.. then we are forced to use a BP. We too request the same "good guys" each job.. and I make sure they get gift certificates every Xmas for their efforts.. because it's not fair to punish people with additional work because they have done a great job. Remotely, we've had Avaya resurrect dead systems.. we've had them accidentally take down cabinets.. it works both ways. Still the best products bar-none.. no arguments there. We are simply unsure what their direction is.. one minute it's software/minimal equipment.. the next it's hardware and software.. you have have ESP to predict which of their products will be supported 5 years from now... and then you have to deal with taking perfectly operable equipment and tossing it in the trash for the latter.. I cannot fathom customers standing end of support for SCCs.. we'll see.. but it's like taking a perfectly operable car that is 5 years old.. tossing it into the trash. So, we don't let Avaya push us around.. and have a great relationship with them. I sincerely hope they read this.. I am a customer.. not a BP.. and I am not at all alone in my opinions... just attend INAAU and you will see. ;)