liquidvw

I have never been told that I had to purchase something directly from Avaya and not a BP. I won't take that crap from anyone. As a customer I will decide who, where, and when I make a purchase from. I wouldn't let Avaya push you around like that. If you are going to purchase something, you and only you should decide who is going to get your business. If Avaya doesn't like that, tell them you are going to buy Cisco. That will shut them up!

It seems like many have had bad experiences with some techs. Myself included. I often purchase Avaya products. Some of my projects are large. I usually get more than one quote for large jobs, but I have a local BP (15 minutes away) who has 2 really good techs (I always request these techs, if they are unavaible I reschedule when they are free.) If you tell your BP that you only want their top tech, they will give it to you. If their top tech is not up to your standard, find a BP who is. All of those BP's would love you business and do what ever they had to do, inorder to earn it. My advise is to find one of the smaller BP's. Many of these have a few great techs and they give, even small accounts, great service.