liquidvw

There should be a recording solution that uses digital extension taps. I worked with a recording system 7 years ago that did it this way. For every extension you need to record you would cross connect from the digital card to the 110 field for the recorder, then from there to the station cable for the digital phone. This worked very well. There were also analog extension taps that connected to handset of any phone (digital or analog) but in that case the ACD agent could mess with the wirning. I think you should do more research on another solution. I am sure there others out there that don't use Service Observe to record.