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Originally Posted by gcavert
Correct me if I'm wrong, but only one party can be observing an extension at a time, right?
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Using the switch feature, that is correct. There are other methods that are not really cost effective under normal call cetner operations. Some companies (brokers, banks, etc.) record 100% of their calls and have digital-to-analog converters tapped directly to the backplane and hard connected to specific extensions (or all extensions). In this case the recorders are using VOX from the tap and the switch feature is free.
.al.