gcavert

Correct me if I'm wrong, but only one party can be observing an extension at a time, right?

We're doing the same thing here, implementing a recording and quality monitoring solution that uses service observation, and my call center team leads are already whining about getting an intercept tone when they're trying to listen to calls that the QM server has already grabbed. Don't know if there's a workaround, other than listen to the calls of the QM server instead of through your phone.

--g