Dirk

Avaya is trying to copy Cisco and vice versa.. but Avaya wins hands-down.. Cisco will get there, but their answer=more servers.. that means more points of failure.

Avaya: the man who invented the 20-year light bulb went out of business.. Avaya is now realizing this.. and in my honest opinion, is sacrificing reliability for flexibility.. that being said, I know people that reboot their Cisco Call Center module daily.. for preventative maintenance.