liquidvw

Looking at your origional post you have a G3R. So I take it you probably have a call center. The call center that cisco uses is the old geo tel system. It is no Avaya, to say the least. I recently sat in on the cisco network on wheels, where the cisco guys showed the latest gear. They were all impressed when they had some phones set up to hunt. WOW. I was not impressed. The cisco box is windows based. To me, windows is not a stable platform for a PBX. With the patches and reboots. Something like an anlog set on cisco is a chore. You need an analog to IP adapter to make this work. The administartion portion of the cisco box is all over the place. There is 100 different interfaces to make programming changes. everytime cisco adds some feature(purchase another company), they add another administrative interface. Maybe cisco will get there one day, but not yet. By the Definity has have may more years of stabality behind it. If your users are use to 100% up time, be prepared for less......