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aeverson · May 13th, 2005, 09:33 AM

IP Office 600?

Give us some more info... Are you using voicemail pro? Music notes means that the caller is on hold. If you have voicemail pro are you using "Assisted Transfers" to a hunt group without voicemail? It sounds to me that the IP Office is not sensing a disconnect and the call is staying up eventhough the caller hung up. You might want to check if you have "Disconnect Clear" checked in the analog line properties. I have found that those 8 port analog modules are fairly buggy. Why didnt you guys use the 4 port analog card. Its cheaper and it works alot better. Its alot more forgiving.

May 13th, 2005, 09:33 AM	#2 (permalink)
aeverson PBXtech SILVER 25+ posts Join Date: May 2005 Posts: 26	Re: IP Office - line hang problem IP Office 600? Give us some more info... Are you using voicemail pro? Music notes means that the caller is on hold. If you have voicemail pro are you using "Assisted Transfers" to a hunt group without voicemail? It sounds to me that the IP Office is not sensing a disconnect and the call is staying up eventhough the caller hung up. You might want to check if you have "Disconnect Clear" checked in the analog line properties. I have found that those 8 port analog modules are fairly buggy. Why didnt you guys use the 4 port analog card. Its cheaper and it works alot better. Its alot more forgiving.