wildcattdw

I have an Avaya G3r with Definity Servers today, 3875 ports, ACM 1.2 at our main office. We also have half a dozen G3 systems in other locations. I have always planned that as we grew and made changes, we would continue down the Avaya path. Recently, however, I was asked to look at bringing in Cisco Call Manager boxes, as a comparison in both the long and short terms.

I am putting together pricing, along with my recommendation. I tend to be a bit biased, so I am asking for others opinions on which course is the 'best' course. I have cost figures, and am getting maintenance figures, but as we all know, there are other factors, like staff and employee knowledge on what we use today, and that both vendors have strong points and weak points.

I'd like to make sure my presentation covers all bases, and that I don't miss anything. I'd also like to know just how biased my opinion is. Any input is appreciated.

Tim