mwade

See if these phones are Type I or Type II. There is a problem with a chip inside of the type I M2616 that causes this problem. You will have to have them repaired to fix the problem. (if they do not replace the chip it will not fix the phone)

On a type I the place where the handset plugs in is a half inch from the edge of the phone on a type II it is at least an inch to an inch and a half.