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Old April 23rd, 2005, 04:01 AM   #11 (permalink)
Mark S. Lemburg
 
Join Date: Apr 2005
Posts: 8
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Re: No que calls whin a caller is on hold

Thanks for all your time. you have a nice place here. Because we do feed the people in the Que information about the hospital ( they are waiting anyway so we put in a few plugs about how great we are and what we can do for them ). I'm just going to train the switchboard staff to PARK calls and not use the hold button at all that way the call will be moved off the switchboard and the next call in the que will go right on to her.
take care
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