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Blah · April 18th, 2005, 12:18 PM

when we had this occur once, we found out it was our VRUs connecting calls via conferencing.. I am not saying our problem exists for all call centers.. something to think about.

April 18th, 2005, 12:18 PM	#7 (permalink)
Blah PBXtech GOLD 100+ posts Join Date: Dec 2004 Posts: 107	Re: ACD call problem when we had this occur once, we found out it was our VRUs connecting calls via conferencing.. I am not saying our problem exists for all call centers.. something to think about.