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Netsvett · March 23rd, 2005, 11:25 AM

Thanks for replying. First we had purchased a partner plus 4.1 then the partner mail vs voice messaging system release 5.
I never had trouble until now. When I called for tech help they told me that it sounds like the systems is fine but its problem is somewhere in 10 different areas of the programming. I don't know how that got changed but anyways. We have four lines all of which should be answered the the automated attendent after four rings if the receptionist does not answer a call. We also have a night button for the night menu. We have about 5 voice mail boxes (personal) that are active but none that are assigned directly to a specific outside line. So basically in all the automated attendent answers after 4 rings - gives the main message then if the person calling chooses to leave a message for a certain someone dials that extension to leave their message there. Simple but not simple enough.
#206 is Group Call Distrib 1 L01 =1 assigned this goes thru L04
#506 VMS Hunt Delay = 1 Immediate
#507 VMS Hunt Schedule = 3 Night Only
and whatever the # for rings are is set to 4 rings
If I do Intercom 777 it brings me to the voice mail vs (I can either go into my mail box or the programing)
And the main message is there. I'm thinking its a data thing????
Thanks.

March 23rd, 2005, 11:25 AM	#3 (permalink)
Netsvett Join Date: Mar 2005 Posts: 2	Re: Partner Mail VS 5 Not Answering Calls Thanks for replying. First we had purchased a partner plus 4.1 then the partner mail vs voice messaging system release 5. I never had trouble until now. When I called for tech help they told me that it sounds like the systems is fine but its problem is somewhere in 10 different areas of the programming. I don't know how that got changed but anyways. We have four lines all of which should be answered the the automated attendent after four rings if the receptionist does not answer a call. We also have a night button for the night menu. We have about 5 voice mail boxes (personal) that are active but none that are assigned directly to a specific outside line. So basically in all the automated attendent answers after 4 rings - gives the main message then if the person calling chooses to leave a message for a certain someone dials that extension to leave their message there. Simple but not simple enough. #206 is Group Call Distrib 1 L01 =1 assigned this goes thru L04 #506 VMS Hunt Delay = 1 Immediate #507 VMS Hunt Schedule = 3 Night Only and whatever the # for rings are is set to 4 rings If I do Intercom 777 it brings me to the voice mail vs (I can either go into my mail box or the programing) And the main message is there. I'm thinking its a data thing???? Thanks.