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ajshaikh · March 20th, 2005, 08:20 AM

Hello.

I have a Hunt-group of 'Most Idle' type with 1 agent assigned to it.

This agent goes into Busy-Not Available or Busy-Wrapup using the Phone Manager Pro. But when he returns to Available (by unpressing the Busy buttons on the Phone Manager) I can still see an * (meaning disabled) before his name in the Hunt-group settings in the IP Office Manager. Calls go into a queue even though the agent is available to take calls.

Please help.

March 20th, 2005, 08:20 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	unBusy keeps agent disabled Hello. I have a Hunt-group of 'Most Idle' type with 1 agent assigned to it. This agent goes into Busy-Not Available or Busy-Wrapup using the Phone Manager Pro. But when he returns to Available (by unpressing the Busy buttons on the Phone Manager) I can still see an * (meaning disabled) before his name in the Hunt-group settings in the IP Office Manager. Calls go into a queue even though the agent is available to take calls. Please help.