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ajshaikh · March 19th, 2005, 08:02 AM

Hello...I have a Hunt-group with the following specs:

- Type: Most Idle
- No Answer time: 15 secs
- Voicemail is On
- Queuing is On

When no agent is logged in or when an agent is Busy-Not-Available, the calls go into an indefinite queue. I want calls which have been in queue for over 60 secs to go into the voicemail.

How do I do this? Please help.

March 19th, 2005, 08:02 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Hunt-group Hello...I have a Hunt-group with the following specs: - Type: Most Idle - No Answer time: 15 secs - Voicemail is On - Queuing is On When no agent is logged in or when an agent is Busy-Not-Available, the calls go into an indefinite queue. I want calls which have been in queue for over 60 secs to go into the voicemail. How do I do this? Please help.