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Originally Posted by wildcattdw
anyone here NOT use Avaya for remote monitoring? It looks like there are several of you that are running AlarmTraq, and I am currently evaluating it. We currently pay for remote-only support, which is a significant amount of money, and I am pondering dropping that support and bringing it in house, utilziing my knowledge and our help desk for monitoring.
Anyone doing something similar? Any horror stories? Success stories?
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I use AlarmTraq and monitor many customers. I have my AlarmTraq server co-located at a service provider's NOC giving it maximum fault tolerance and I access it via VNC.
I think it's a great product. It has it's quirks, but it gets the job done. Jim Reilly is continuously updating the product and is very responsive to his customer's concerns.
You can't go wrong with AlarmTraq but if you're organization has reservations about maintaining it, I'll be happy to monitor your system(s).
regs,
.al.