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Re: Avaya remote monitoring
One thing to keep in mind when getting rid of Avaya support for alarm managment; you will also be losing the 24x7 coverage by folks that can fix the alarms rather quickly. Be sure to look through your resolved alarms to see how many alarms that are actually resolved without your knowledge.
If your operation is large enough, you may also consider another vendor for this type of support. Because we never stop working for you ;)
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