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Avaya remote monitoring
anyone here NOT use Avaya for remote monitoring? It looks like there are several of you that are running AlarmTraq, and I am currently evaluating it. We currently pay for remote-only support, which is a significant amount of money, and I am pondering dropping that support and bringing it in house, utilziing my knowledge and our help desk for monitoring.
Anyone doing something similar? Any horror stories? Success stories?
Tim
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