There is NO truth to the post that support.avaya.com is going to be chargeable.
As for the search engine, yes it was broken but it is now fixed. Please try again and let me know if you see the same problem.
As for BusinessPartners / PCNs / Avaya direct Services, there is no plan to move these to BPs. Avaya has a channel friendly sales and service strategy. This means we have some BusinessPartners that only sell products, some BusinessPartners that sell products and can deliver a full compliment of services and some BusinessPartners that are somewhere in the middle. So if you, the customer, want to buy from XYZ partner and they can do the install but rely on Avaya for the 24x7x365 service with a 4 hour response time, that is fine. If XYZ can do everything, fine. If XYZ partner only has sales and no services capability, Avaya can fill the services portion. Net, net, the customer decides what is right for them and Avaya and our partners will fulfill accordingly.
I am a current Avaya employee and if you have any questions or concerns, my email is
cantwell@avaya.com.
Thank you
Jim Cantwell