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Originally Posted by rocky55
Just to let everyone know support.avaya.com will be a paid site shortly after the new year. Unless you work for Avaya they will charge for all information.
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I have checked with most of my sources within Avaya and can find NO ONE that can confirm this. I'd be interested in knowing your source. I would like to gain access to and become familiarized with the process so that I can accurately relay this information to our users in a timely fashion.
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Originally Posted by rocky55
My advice is to ask whoever sells you the equipment to have Avaya Techs do the install, that way you'll know the product was installed correctly and registered with Denver.
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That's completely unnecessary and, as a blanket suggestion, is fiscally irresponsible. Avaya's implemention costs are completely unreasonable. All that is required is that the Business Partner technician be trained, certified on the product, registered with the TSO. The customer can request a copy of that certification and references on like installations. There are good and bad technicians on both sides of the fence. I have had to come in behind many an Avaya tech and clean up their mess.
Business Partners are also responsible for final registration of the equipment. The customer can (and probably should) follow up and insure that this task has been completed regardless of whether the install is done by the BP or Avaya. There have been occasions where even Avaya techs have not performed the final registration. Denver's database has also been known to puke on the process even when the system is properly registered by either an Avaya or BP technician and the final registration information mysteriously diasppears.
regs,
.al.