rocky55

If you have a maint contract you will get a password everytime you need to access the site for a PCN or Firmware. 80% of the installs done now are not done by Avaya technicians, they are done by business partners. Avaya's plan is to raise that number into the 90% range and eliminate the techs (for the most part). Charging for the site will increase revenue as it will make it so customers without a maint contract can't do there own work and business partners who sell maint (Avaya does NOT want to get out of the easy money made from maint) to purchase the software they need. PCN's were never supposed to be free to customers without maint.

My advice is to ask whoever sells you the equipment to have Avaya Techs do the install, that way you'll know the product was installed correctly and registered with Denver. You should also have a maint contract going forward.

P.S. That password will only get you to the area of the site you need to go (example Definity PCN's) and will expire in 72 hours.