November 21st, 2004, 09:51 AM
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#5 (permalink)
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Moderator
Join Date: Jul 2003
Posts: 1,351
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Re: Two B-Channel Transfer (TBCT)
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Originally Posted by Anonym0us
Actually, what I am trying to do is determine what protocols on a Definity G3si V6 (or later) support blind transfers. Essentially, I have an IVR connected to the PBX. The IVR uses a Intel Dialogic DM/V480A-2T1 card and the PBX uses a TN464F circuit pack.
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Have you thought about setting the IVR ports up as line-side extensions (DS1FD, DS1FA, or OPS) and placing them into a hunt group? In document 555-233-503 (DEFINITY Enterprise Communication Server Release 9.5 Guide to ACD Call Centers) has an appendix that speaks to this very issue. Also, you can use the "converse" vector step to pass DNIS and/or ANI to the stations. Finally, you can use "flash hook" to facilitate the blind transfer that you wish to acomplish.
regs,
.al. |
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