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jsena · November 16th, 2004, 09:05 AM

06 queue-to skill 6 pri l
07 goto step 11 if time-of-day is all 20:00 to all 18:00
08 goto step 11 if time-of-day is fri 20:00 to mon 18:00
09 goto step 11 if oldest-call-wait in split 6 pri l < 15 //seconds
10 check skill 9 pri l if unconditionally
11 announcement 8122
12 wait-time 30 secs hearing music
13 collect 1 digits after announcement 8123
14 goto step 28 if digits = 1
15 goto step 7 if unconditionally

something like this?

November 16th, 2004, 09:05 AM	#2 (permalink)
jsena PBXtech GOLD 100+ posts Join Date: Mar 2004 Posts: 108	Re: ACD Skill coverage question 06 queue-to skill 6 pri l 07 goto step 11 if time-of-day is all 20:00 to all 18:00 08 goto step 11 if time-of-day is fri 20:00 to mon 18:00 09 goto step 11 if oldest-call-wait in split 6 pri l < 15 //seconds 10 check skill 9 pri l if unconditionally 11 announcement 8122 12 wait-time 30 secs hearing music 13 collect 1 digits after announcement 8123 14 goto step 28 if digits = 1 15 goto step 7 if unconditionally something like this? Last edited by jsena; November 16th, 2004 at 03:25 PM.