thargiss

I am using the Convers-on command in a vector to send VDN information to an IVR (1)(not Avaya). By sending the VDN, the IVR knows which application to run. Occasionally, that IVR needs to connect a caller to another IVR (2) which performs pay-by-phone operation. It does this by performing a hook flash and dialing the hunt group extension of IVR2. When IVR 1 sends calls, it needs to send account information (10 digits) to IVR 2. Meanwhile, the PBX is listening for IVR 1 to outpulse digits; it's expecting to receive four digits and then route to those digits. The problem is when IVR 1 performs a hook flash and dials IVR 2 and sends the 10 digits, IVR1 connects, but then is disconnected by the PBX.

Is there another way, using converse-on, to send VDN to IVR1, but then send the 10 digit account information to IVR2 without disconnecting the call?

Additionally, does the converse-on command automatically make the PBX "listen" to the call and expect something in return from the IVR? Without putting it into production, what would happen if a stop command was put right after the converse-on command?

Avaya Definity G3rV11.2
Vectoring
CMS V12

Thanks,
Ted