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liquidvw · November 12th, 2004, 12:20 PM

I think before you do anything you should do a "disp sys cust" and go to page 5. You need to make sure that ACD is set to yes and that the vectoring questions are set to yes. If not you are going to have to pay Avaya to get these features.

November 12th, 2004, 12:20 PM	#2 (permalink)
liquidvw PBXtech PLATINUM 300+ posts Join Date: Nov 2004 Posts: 354	Re: Need help setting up a helpdesk line. I think before you do anything you should do a "disp sys cust" and go to page 5. You need to make sure that ACD is set to yes and that the vectoring questions are set to yes. If not you are going to have to pay Avaya to get these features.