PBXtech.info - View Single Post

nfarooqui · November 12th, 2004, 11:42 AM

We currently have an extension 411 as our helpdesk number. Its a basic extension with 3 appearances and voicemail. I want to setup a proper helpdesk line with agents logging in and a call que with annoucements and wait times.
We have a Definity G3si with Release 11 and a TN2501AP card.

Anyone have documentation or resource link?

November 12th, 2004, 11:42 AM	#1 (permalink)
nfarooqui PBXtech SILVER 25+ posts Join Date: Aug 2004 Posts: 66	Need help setting up a helpdesk line. We currently have an extension 411 as our helpdesk number. Its a basic extension with 3 appearances and voicemail. I want to setup a proper helpdesk line with agents logging in and a call que with annoucements and wait times. We have a Definity G3si with Release 11 and a TN2501AP card. Anyone have documentation or resource link?