jsena

if no you might be able to set up something like this:

(1) display sys cust
make sure "Service Observing (Remote/By FAC)" is y

(2) use a splitter to connect an analog (2500) phone and a Tape Recorder w/RJ11 input (you can buy one at Radio Shack) to an analog port.

(3)create an analog extension (type 2500). Give it a COR with "Can be a service observer", and allow that COR to observe the COR the target is in.

(4)change feature-access-codes: check what the FAC for "Service Observing Listen Only Access Code"... assign one if it is blank

(5)use the analog phone to dial the FAC for service observe, then the target's extension

(6)press record on the recorder (flip the switch to voice activated, if it is there).

Hope this helps... it's a little crude, but works for an exception like this.