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DBlum · October 28th, 2004, 09:19 AM

I'll start with the minor one.....

Loudspeaker paging: We are trying to configure a port on an MM711 Analog for paging. We have tried UPAMs, hard wiring speaker leads on a digital set as well configuring the port as both a CO trunk and an analog station. No matter what we do or whether or not we have a buttset hooked to the port we get a busy signal. Of course the documentation references commands that aren't available on the 8300.....

Now the major trouble...... We do have a ticket open with Avaya, but so far it's been no help....

Being a Telecom company we of course all have have modems for dialing into the respective system, whether it be Partner, Legend/Magix, Definity, Octel etc.....

Our config consists of the 8300 and 2 G700's, using PRI(the same circuit we had used with our Prologix), the 2 G700's are populated with 1 MM712( at the time it's turned down as we are using mode code integration with an Octel) and 6 MM711's. Modems and faxes have VERY unreliable operation, at the times we can connect to an external system, more often then not we notice the connection is very "slow". TSO is saying that there should be no trouble, but from our Distributor we are hearing that there is an issue with the 711 cards but Avaya is waiting till there are enough complaints. We have a similar issue at a customer site that Avaya installed. There modems and faxes troubles were all at the remote end, which is linked via IP, that ticket was written up as "fax over IP" issues which at this time is unsupported (why? we can do it with with an IP Office!) so they are not "related" issues as far as Avaya is concerned, the fix for the customer was to put in POTS lines... and Avaya promised them a free upgrade.... obviously for the amount of modems we have this is not feasible for us, besides the fact that we shouldn't have too.

Any ideas? Voice quality on the analog ports is wonderful, data is the only issue.....

October 28th, 2004, 09:19 AM	#1 (permalink)
DBlum Join Date: Aug 2004 Posts: 4	S8300 Issues.. I'll start with the minor one..... Loudspeaker paging: We are trying to configure a port on an MM711 Analog for paging. We have tried UPAMs, hard wiring speaker leads on a digital set as well configuring the port as both a CO trunk and an analog station. No matter what we do or whether or not we have a buttset hooked to the port we get a busy signal. Of course the documentation references commands that aren't available on the 8300..... Now the major trouble...... We do have a ticket open with Avaya, but so far it's been no help.... Being a Telecom company we of course all have have modems for dialing into the respective system, whether it be Partner, Legend/Magix, Definity, Octel etc..... Our config consists of the 8300 and 2 G700's, using PRI(the same circuit we had used with our Prologix), the 2 G700's are populated with 1 MM712( at the time it's turned down as we are using mode code integration with an Octel) and 6 MM711's. Modems and faxes have VERY unreliable operation, at the times we can connect to an external system, more often then not we notice the connection is very "slow". TSO is saying that there should be no trouble, but from our Distributor we are hearing that there is an issue with the 711 cards but Avaya is waiting till there are enough complaints. We have a similar issue at a customer site that Avaya installed. There modems and faxes troubles were all at the remote end, which is linked via IP, that ticket was written up as "fax over IP" issues which at this time is unsupported (why? we can do it with with an IP Office!) so they are not "related" issues as far as Avaya is concerned, the fix for the customer was to put in POTS lines... and Avaya promised them a free upgrade.... obviously for the amount of modems we have this is not feasible for us, besides the fact that we shouldn't have too. Any ideas? Voice quality on the analog ports is wonderful, data is the only issue.....