Quote:
|
Originally Posted by mahmoud
dear all ,
i have problem here ,
the maneger ask me about strainge thing
we have call center there is VIP skill , he need when the call come from the vip callar ,
the vip call it should jump the queu and go to Agents as soon as
plz can any expert point me how to do that .
thanks in advance
mahmoud
|
Queue the call at a higher priority ... i.e. in your vector where your calls are queued, queue regular callers at, say, medium and then queue your VIP callers at priority "top." The vector step will say something like "queue to skill ___ pri ___. In the pri ___ is where you put the priority ... either <l>ow, <m>edium, <h>igh or <t>op.
regs,
.al.