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sizbut · October 7th, 2004, 11:49 AM

Can you clarify the problem a little first:-

- 1. ?Does redial do nothing at all

or

- 2. ?Does it dial a number that dosnt get routed out from the switch.

Problem 1: As IPGuru hints, occurs if the user has no call appearance buttons programmed (its usually matched by the phone's call log not working).

Problem 2: If your IP Office is setup to use a dial 9 prefix for outgoing external calls, that prefix needs to be added to the CLI of incoming calls that gets used for redial, etc. Each line has a prefix field in the configuration for this.

October 7th, 2004, 11:49 AM	#3 (permalink)
sizbut PBXtech SILVER 25+ posts Join Date: Jun 2003 Posts: 95	Re: 4620ip(telephone) Can you clarify the problem a little first:- - 1. ?Does redial do nothing at all or - 2. ?Does it dial a number that dosnt get routed out from the switch. Problem 1: As IPGuru hints, occurs if the user has no call appearance buttons programmed (its usually matched by the phone's call log not working). Problem 2: If your IP Office is setup to use a dial 9 prefix for outgoing external calls, that prefix needs to be added to the CLI of incoming calls that gets used for redial, etc. Each line has a prefix field in the configuration for this.