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Originally Posted by dmitry
For example, if there was a way to get DeltaServer log every incoming call in to a SqlServer database (which I believe there is a way to do but I have not been able to find), I could then have the incoming call trigger an application on the receipients desk that would come up with the customers history.
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I think your first idea would be the easiest, even though is seems hackish.
The way I would think about doing it is setting up Delta Server to log to a file. Then write a custom parsing application that would watch for new data on that file (a loop until it doesn't get an EOF). Then parse the new information into the SQL database. Would work quite slick I would think. Shouldn't be that hard at all. Especially with the new .net stuff, which has all kind of SQL/DB stuff integrated right in. Not to mention, if you run delta server, you are going to be running the .net platform anyways (DS is a .net application)
The only problem I could forsee is if there are
tons of calls coming in at once. Then the parser app might take a minute to catch up.
The other really good thing about this solution is.. you don't need to pay more $$$ to Avaya for licenses, etc... :D