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reddyrh · September 28th, 2004, 07:41 AM

Dear Friends.

We have big problem with the Re-Dial, i programmed 9 is the "secondary dial tone " to size the trunk group, when the called number is busy user try to redial using the redial key , system dials out including 9 follwed the number.
User very annoied to dial again the whole number.

If i am not using the 9 , the Re-dila is ok,, but some outside number he can't dial due to extns are also same numbering series.Ex 200.202 is the extns numbring series, he can't Dial 235000, 201010

Pls anybody suggest me to solve this problem ,,, customer is very very annoyed.

Thanks & Best Regards.
B.Reddy

September 28th, 2004, 07:41 AM	#1 (permalink)
reddyrh PBXtech SILVER 25+ posts Join Date: May 2004 Posts: 34	Redial Problem in IPO Dear Friends. We have big problem with the Re-Dial, i programmed 9 is the "secondary dial tone " to size the trunk group, when the called number is busy user try to redial using the redial key , system dials out including 9 follwed the number. User very annoied to dial again the whole number. If i am not using the 9 , the Re-dila is ok,, but some outside number he can't dial due to extns are also same numbering series.Ex 200.202 is the extns numbring series, he can't Dial 235000, 201010 Pls anybody suggest me to solve this problem ,,, customer is very very annoyed. Thanks & Best Regards. B.Reddy