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Originally Posted by Cephas
Just to review - you have the sattelite locations voicemail settings in the system tab set to LINE, and telling it the voip line to head office correct? And users can reach the voicemail from the sattelite locations with the default *17 shortcode?
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Correct!
Quote:
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Originally Posted by Cephas
Did you try rebooting the sattelite locations after changing the passwords? You shouldn't normally have to but it might help. It would also be worthwhile to consider rebooting the VMS PC.
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Yup! And the VM PC got a reboot too!
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Originally Posted by Cephas
Failing that, delete the folders of the users in question on the VMS PC accounts folder, and have them try again. When it asks for a password they should just hit #
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No dice!
Honestly ... after racking my brain for a few hours yesterday here is my theory ... correct me if Im wrong ...
Our satellite locations connect to VM through a LINE to the IPO here and the IPO here connects to VM through an IP Address. Entering the IP Address for the satellite locations does not work ... I just get a number busy. I feel that the IPO here is having a problem pulling the config from the satellite location's IPO. Because of this, the VM System cannot verify that the user is authentic because it cannot verify the password stored in the config file!