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tele234 · July 3rd, 2003, 09:22 AM

Have customer using Soft Console (DCP CallMaster IV), they have two directories, One is from the switch they other is their Speed Dial, The switch directory contain the extensions, the speed dial is used to send callers off-net. The problem when a caller wishes the attendant to transfer them to off-site they are getting a wave off. When the attendant is the only caller on and they click on the entry the call goes, when they are using the switch directory they can click on the entry and send the caller to that extension, any ideas?????

July 3rd, 2003, 09:22 AM	#1 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	e-console (soft Console) Have customer using Soft Console (DCP CallMaster IV), they have two directories, One is from the switch they other is their Speed Dial, The switch directory contain the extensions, the speed dial is used to send callers off-net. The problem when a caller wishes the attendant to transfer them to off-site they are getting a wave off. When the attendant is the only caller on and they click on the entry the call goes, when they are using the switch directory they can click on the entry and send the caller to that extension, any ideas?????