sizbut

Whoops, calm man. I know what the functions do, was only trying to suggest an lternative fix using the existing functions.

Use a login idle period set to something like 5 minutes. The "agent who forgot to log off's" phone might still ring a couple of times but then it will log out.

Meantime a few Group keys if they have programmable phones would allow other members of the group who are free to pickup those calls without waiting for the hunt group's distribution pattern to push it to them.

Remember also that in the CCC model, the busy-NA state means I'm here but doing some other work activity, so they really don't want to push people into busy-NA when it isn't true (on the INDeX phone system agents can enter a busy-NA reason that gets logged by the CCM (frankenstein twin brother of CCC)).

Logged out means I've gone home so stop paying me, which is a better state for agents who don't answer calls or forgot to invoke Busy-NA when they should.