This may be that someone has left a word calling message on the phone. I know i have some fun with this feature at work where my access code is *4 then the extension number and it turns on the mw light. Then the only way to turn it off is by dialing #4 extension number from the same phone. You can find you access code for this by doing a display feature-access-codes and see what is under Leave Word Calling send a message and cancel a message codes.
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