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Originally Posted by sizbut
? Doesn't "Login Idle Period" work and meet the need.
Similarly you have the Wrap-Up time setting following any call that set the user to Busy-Wrap Up.
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Sorry, but no. Login Idle Period is the period of no activity on the phone after which the phone will logout (return to NoUser). This has no bearing on a call ringing at the set but unanswered.
Wrap-Up time is to give you an automatic pause to catch your breath between calls. It's so you don't hang up from one call and have the next one immediately ringing at your phone. It makes you unavailable for the defined time (default 2 seconds) after which you are available again.
Rule # 1 - when you walk away from your phone for ANY amount of time, do NOT leave it in ready state.
Peter